PPCA COMPLAINTS HANDLING AND DISPUTE RESOLUTION POLICY

Following a comprehensive review of its longstanding Complaints Handling and Dispute Resolution Policy, PPCA has implemented some amendments.  In addition to clearly setting out the process by which complaints will be handled, the new policy provides copyright owners, artists, existing and potential licensees access to a range of alternative dispute resolution processes.  Applicants may, should they choose, request that their issue be the subject of external mediation, conciliation or neutral evaluation.

Please click here to access a copy of the updated policy.